Cancellation Policy

Before and after processing

You may request cancellation before the order is processed or packed. After processing has started, cancellation depends on whether we can stop dispatch. After dispatch, the order generally cannot be cancelled; you may refuse delivery in limited cases, which can result in return-to-origin charges where permitted by law. After delivery, the Returns policy applies.

Failed deliveries will be handled with the logistics partner. Approved refunds are processed within [TO BE FINALIZED]. Mandatory consumer rights are not excluded.